Returns

Online Return Policy

Click here  to download our returns form.

  • Full priced items can be returned back to us for online store credit.
  • Non-returnable items: Sale or discounted items, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products.
  • You will need to cover the cost of return shipping
  • Purchasing our products means you have accepted our terms & conditions. You have also accepted the possibility of a slight variation in colour and size specifications. Colours may appear slightly individual monitor setting. 
  • For customer service enquiries, please email hello@roseandhart.com.au

AUSTRALIA RETURN PROCESS

  •  Please send your return within 7 days of receiving your item/s 
  •  You will need to recover the cost of return postage 
  •  After 30 days your return will not be accepted
  •     The returned policy is applied to all credit cards, paypal and afterpay  Afterpay follows our returned guidelines to assist their customers with the payments.  If you make a return using Afterpay, ROSE & HART will issue store credit and you are still expected to complete your payments with Afterpay.

Rose And Hart

15/6 Energy Circuit 

Robina, Queensland 4226

AUSTRALIA

 

INTERNATIONAL RETURN PROCESS

  •  Please send your return within 21 days of receiving your item/s 
  •  You will need to recover the cost of return postage 
  •  If you post your return after 21 days and before 42 days, the store credit will be deducted by 20% restocking fees of the returned items( after discount code or voucher code applied)
  •  After 42 days your return will not be accepted
  •  Please send your return directly back to us at: 

Rose And Hart

15/6 Energy Circuit 

Robina, Queensland 4226

AUSTRALIA

Return conditions:

  •  The items must be received in original condition - unworn, unwashed, with all tags attached and no smell of ladies perfume/deodorant, no make up stains. Please take due care when trying on your order.
  •  Footwear: must return in original conditions, no marks or stains. Returns must be made with original shoes box without any postage labels placed on the box. 
  •  Please note if you damage a garment after wearing it such as button falls off, zip breaks because of wear and tear, we cannot accept garments back for return.
  •  If you use airmail (international orders) or non-express post within Australia, your parcel will be arrived at our office later than returned timeframe. Rose & Hart has the right to refuse your parcel, your parcel will be sent back to you.
  •  We do not offer refunds unless the item is faulty or if we do not have a replacement. Postage on faulty orders will be applied as a credit to your account.
  •  We do not offer refunds for change of mind in the items or choosing a wrong size. 
  •  Non-returnable items: Sale or discounted items, secret deals and packs, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products, watches.
  • If the returned item/s does not meet the above standards, Rose & Hart has the right to deny.

Online Store Credit

  • You will receive an email with details of the store credit.
  • You must have / create an account with Rose and Hart before we can issue your store credit. 
  • Online Store Credit issued via online can only be used online.
  • Online Store Credit is valid for six months from issued date.
  • It will expire after this period and cannot be renewed.

Click here  to download our returns form.